At Dermatix Naturals, we know you may have questions before trying our products. Here’s a complete guide to the most common queries about our skincare, haircare, and personal care range.
About Dermatix Naturals
Who are we, and what do we do?
Dermatix Naturals is a skin, hair, and personal care brand that blends nature’s best ingredients with safe, science-backed formulations. Our goal is to provide affordable, high-quality products that support healthy, glowing skin — naturally.
Product Safety & Skin Compatibility
Are Dermatix products Halal and safe to use?
Yes. All Dermatix Naturals products are 100% Halal and free from mercury, lead, parabens, steroids, sulfates, or other harmful ingredients.
Are your products safe for sensitive skin?
Absolutely. Our gentle, chemical-free formulations are suitable for sensitive skin. We still recommend a patch test before full use, as with any natural skincare.
Do you test on animals?
No. Dermatix Naturals is a cruelty-free skincare brand.
Are your products dermatologically tested?
Yes. Every product is tested by dermatologists to ensure safety and effectiveness.
Are your products suitable for both men and women?
Yes. Dermatix skincare products are designed for all skin types, regardless of gender.
What surfactants do you use?
We use mild, ether-free ionic and non-ionic surfactants — safe for baby skin yet powerful enough for effective cleansing.
How should I store Dermatix skincare products?
Keep them in a cool, dry place away from direct sunlight. Always close lids tightly to preserve freshness.
Skincare Routine & Usage
How often should I use Dermatix skincare products?
Face washes can be used daily, while masks or treatments should be used 1–2 times per week, depending on your skin type.
How do I find my skin type?
- Oily: blotting paper shows a lot of oil
- Combination: oil mainly on T-zone
- Dry: little to no oil
- Normal: minimal oil throughout
What causes acne?
Acne happens when oil, dirt, or bacteria clog pores. Using Dermatix face washes regularly helps manage breakouts.
Which face wash is best for oily skin?
Our Oil Control Aloe Vera Neem Tulsi Face Wash and Anti Aging & Brightening Vitamin C Face Wash are ideal for oily and acne-prone skin.
Which face wash is best for dry skin?
Try our Hydrating & Refreshing Grapes with Hyaluronic Acid Face Wash, specially made for dry, sensitive skin.
What should I use to exfoliate?
The Extreme Clean 3-in-1 Face Wash and Coffee Face Wash works as a wash, scrub, and mask — great for deep cleansing.
Do you promote fair complexion?
No. Dermatix skincare supports healthy, natural glow, not skin-lightening. Our products restore your natural skin tone and protect from sun damage and pollution.
Ordering & Payment
Do I need an account to place an order?
No, you can checkout as a guest.
How can I place an order?
Visit our website, add products to your cart, and complete checkout with your details.
What payment methods are available?
- Within Pakistan: Cash on Delivery (COD)
- International orders: Contact our support team for payment options
Can I cancel or update my order?
Orders can’t be changed once processed. To urgently cancel, call us at 0308-000-5608.
Shipping & Delivery
Do you ship internationally?
Yes. Dermatix skincare products ship both within Pakistan and worldwide.
What are the delivery charges?
- Pakistan: PKR 199 flat rate
- International: based on weight and destination
How long does delivery take?
- Lahore: within 48 hours
- Other cities: 2–4 business days
- International: usually 7–14 business days
How can I track my order?
After dispatch, tracking details are sent via SMS/email. You can also track directly from our website.
What if my order is delayed, lost, or damaged?
We’ll replace or refund if your package is lost or damaged.
Returns & Customer Support
What is your return policy?
Returns or replacements are accepted within 7 days for valid reasons. See our Returns & Refund Policy for details.
What if my order is incomplete?
If something was out of stock, you won’t be charged. For any issues, contact customer service.
What if my order shows delivered but I didn’t receive it?
Reach out to our customer care team immediately at 0308-000-5608.
Still need help?
Message us on WhatsApp or call us anytime — we’re happy to help.